Sales Objection

A sales objection is a rebuttal from your current lead during the sales process that explicitly states a reason why they will not be buying from you at the moment. These can include problems with price, usefulness of the product, or a lack of time to engage with you currently, among other things.

Here’s one important thing every seasoned salesperson understands:

Getting an objection from a client is a good thing! It means the prospect has enough interest to at least engage with you, rather than flat out dismissing you. For you, the salesperson, a sales objection is an opportunity to learn more about your prospect’s needs, and find better ways to communicate the value your solution has to offer to them.

10 proven strategies for overcoming objections in sales

1. Really listen to the objection - You might think jumping in with a quick response is the best tactic, but it’s much better to listen carefully to what they are saying so you don’t make assumptions about what they want/what they mean.
2. Take the time to understand the objection - Ask further questions about what they mean, as it’s common that your potential buyer isn’t revealing their real objections. Explore with them to get to the real root of the issue that’s holding them back.
3. Craft a response addressing their biggest objection - Once you understand it, provide a rebuttal to their concerns. If you can overcome this barrier, the call can likely continue with less resistance.
4. Try to resolve their objection in real time - The better you can satisfy their concerns right away, the more likely they are to proceed further in the sales process.
5. Keep responses clear and to the point - A long response where you go on and on isn’t likely to be well-received, but instead, seen as more ‘selling’ and less like addressing their concerns.
6. Don’t wing it - Making up things on the spot is likely to get you in trouble; buyers can sense this and it will create a level of distrust that - in all likelihood - will end the sales call. If you need more information, ask for it, or look it up.
7. Confirm you’ve satisfied the objection - Don’t assume you have just because they accept what you say. Ask your potential buyer how they feel about what you’ve said, or if you’ve alleviated their concerns. This can help you move in for the close, or if necessary, move on to addressing further concerns they have.
8. Create an objection management document- This document should list the top 25 objections you face, along with a 1-3 sentence response for each. If you work with a team, collaborate on this project together.
9. Practice the objection responses and commit them to memory - You don’t have to recite them word-for-word, but you should at least have them in the back of your mind so you have a strong foundation and can deliver confident, compelling responses every time.
10. PRO TIP: Customize your objection list to market - Each market has its own objections, and if you aren’t prepared for those, you’re going to lose deals to someone that is. Sort your objections into groups by market, and add objections you get from only certain areas.